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I recently upgraded to Windows 8.1 and now my webcam is constantly freezing, I cant even take a normal photo. Its completely blurry and frozen. I can't skype without using my old computer or anything. I tried reinstalling the driver but that didnt work either. Can someone please help?! Thanks.
I've requested for help for this before but didn't receive help that fixed my system, so I'm hoping that I could get something more substantial with the experts!
I'm using a HP elitebook 840 G1 and lately I've been having slow start-ups. Instead of taking a few seconds to boot up, it now takes around 20-40+ seconds to boot up. Occasionally, when the system boot ups, a white screen shows up. On this white screen, there are two lines.
"The bios has recovered its identity data from the Embedded Controller due to hash mismatch.""The bios has recovered its identity data from the Embedded Controller due to data mismatch."
Then there is a 10 second countdown before my computer successfully boots up. Also, I realised that after this started happening, my "sleep" and "hibernate" function no longer works. Whenever I put my computer to sleep/hibernate (with open web browsers and folders, etc.), when I switch it back on, the computer seems to boot up as if I had shut it down. When it completely boot ups, I'm just greeted with my desktop. I wanted to email this to support, but (another problem) my serial number isn't recognized by HP for some reason.
I don't think that there are any installations that I have made that could have led to this? But I'm not all that certain when the problem actually started, therefore I can't give you a list of what I recently installed.
I'm using windows 8.1.
My elitebook 840 G1 uses an intel i7-4600U processor with intel graphics + Radeon HD 8750M, 1TB hard disk and 8GB of ram. All assistance would be appreciated!
Hi:
Starting with all PC's that come with W8, the product keys are encrypted in the BIOS chip.
This has been done by Microsoft in a further attempt to reduce software piracy and counter the illegal use of OEM product keys on other PC's.
The only way you can reinstall windows 8 is to purchase a set of W8 recovery disks for the specific model g6 you have, or to install Windows 8 using an OEM installation ISO file. A retail upgrade ISO file will not work with the product key in the BIOS.
Here is a link to download a 64 bit OEM W8 ISO file, which should work with the product key in the BIOS.
It has a limited number of downloads per day, and as I type this, it is not currently available for download, so you will have to check back later. I would check several times a day and you may have to do this over the course of a day or two.
https://docs.google.com/file/d/0B0W9PBigPy94aVJWSndyTFNFMzg/edit?pli=1
Then use this tool to make the ISO bootable onto a DVD or usb flash drive (4 GB).
http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool
Hi Krivinda
Could you please expand on your overheating issue.
How long have you had your laptop for?
When it is over headting what is it sitting on? a table cloth or just a table etc
How long ago did the issue start? Had you done anything different before then that may have started the issue?
Dose this only happen when plugged into the power or dose it also happen when running on battery?
One of the common issues for over heating is a blocked heat sink, unfortuantly on your laptop there is no real easy way to get to it.
At this stage I would recommend buying a can of compressed air these can usually be picked up at your local IT store, or if you have an air compressor that will work as well. On the left hand side of your laptop there will be a vent simply spray some compressed air through there and that should remove anything blocking your heat sink, then test your PC to see if you are still experiancing an issue.
Though that is only a guess untill you are able to answer the questions above, as this could also be a softare issue.
This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from an HP employee represents their own opinion and not that of HP's.
Your computer most likely shipped with Windows 7 Pro installed from the factory and a set of Windows 8/8.1 Pro Restore Discs. This is a common configuration for business computers. Before using the Windows 8/8.1 discs, you should have created a set of Windows 7 Restore/Recovery Discs.
OEM computers that ship with Windows 8/8.1 no longer contain a Microsoft COA with product key. Instead, the key is encrypted and embedded in the BIOS/CMOS.
Since it appears that you have a business class computer, your question may be better answered in the HP Enterprise Business Community. You may also consider contacting the HP Business Support Center to request assistance with your issue.
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
This is a user supported forum. I am a volunteer and I don't work for HP.
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HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
You can try tapping "F" key used for "Recovery" immediate after turning the computer on. This may invoke the "HP Recovery" partition which may return the computer to a factory like state. Alternatively, you can try using the Windows Disk Management Console to mark or set the HP Recovery partition as active and reboot your computer. Please see HP - Partitioning and Naming Hard Drives (Windows 7) for information about using the Windows Disk Management Console. Upon rebooting, the computer should start the HP Recovery process. After recovering the computer to a factory like state, you should be able to create your personal HP Recovery Discs if you haven't aleady done so.
Both of the above methods require that the computer still has the "D:\" HP Recovery partition intact and not corrupted.
If recovery from within Windows, marking the recovery partition "active" and "F" key do not work, please contact HP Customer Support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer. If in the USA, you may also check with www.computersurgeons.com
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
This is a user supported forum. I am a volunteer and I don't work for HP.
Go for the PHD studentès answer
If you have anymore questions or method didnèt work we will provide you more to try.
Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
