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Tuesday, December 9, 2014

Windows 8.1 Upgrade, MyDocuments and Control Panel Issues

I have an HP Envy m6 Notebook PC and a few weeks ago updated to Windows 8.1 from Windows 8. It was working fine until yesterday.

When I open File Explorer it says that the folder 'My PC' is empty. Other times it works fine when File Explorer is first opened but will not work if it is closed and reopened without restarting the computer. I have also discovered that the Control Panel does not work at all. It opens but the window is blank. I can't access anything that would normally be accessed via the Control Panel like changing the desktop background, adding or modifying hardware etc. Finally, with the exception of folders, icons showing the file type eg Word Document, Pdf etc do not display when viewed in File Explorer but display correctly on the desktop. The computer works - I can access teh internet, save and create documents, but struggle to subsequently access them (though it is possible).

Thanks for you help. 


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