2014 ~ HP Support Laptop and Notebook

Wednesday, December 10, 2014

Re: STARTUP FAILURE

Hi,

The 24 character error code will be a Smart or Disk Self Test failure - in either case, it would indicate that the Hard Drive is failing and needs to be replaced.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

Regards,

DP-K

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Re: Touchpad of my hp envy touchsmart 15 J007TX note book is not in working!

4:57 AM J007TX, Touchpad, TOUCHSMART, working No comments

Dear Customer,

Welcome and Thank you for posting your query on HP Support Forum

It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook

We will surely assist you with this

Steps to drain the Static charge and loading default BIOS settings to resolve the issue

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and Hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till the Unit loads the Windows Operating system

Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site

Please Click this Link to find more troubleshooting steps to resolve this issue

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

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Re: PCI Driver

4:20 AM driver No comments

Greetings,

I've recently upgraded my DV6700 to Windows 7. I have 1 which I cannot find any drivers for.

PCI bus 0, device 1, function 3

Please let me know what drivers I need.

Thanks,

Dirk

View the original article here

Re: recovory for envy dv6-7210us

3:46 AM dv67210us, recovory No comments

I have a HP Envy dv6- 7210us laptop. The hard drve failed and I didn't make any back up disks. So I orderd a set from HP. I bought a new hard drive insatlled it into the computer. When trying to reinstall the operating system an error came up stating

"Recovery not supporeted under current configuration. Please enable acceleration option for Intel Smart response

Technology and try again."

How do I do this? All I seem to find on how to do this is to change the settings in the bios but my bios doesn't have any thing to change?

View the original article here

replaceing vista on pavilion dv2600

3:11 AM dv2600, Pavilion, replaceing, vista No comments

i would like to put vista back on my laptop, I just got it from a friend who put windows 7 on it but faild to activate 7 in time and I dont have a clue what the key was for the windows 7 he put on it

View the original article here

windows setup could not configure windows to run on this computer hardware

2:45 AM computer, configure, could, Hardware, setup, windows No comments

Hi,

I am trying to install Win 7 on an HP Pavillion dv6-7012tx laptop. i am installing from normal installation disc(dont have recovery disc) i am getting the error message "windows setup could not configure windows to run on this computer hardware". I tried to fix with installing SATA drivers from intel website. but again getting error "device driver could not be installed. contact your vendor for update". Please help!!!!!!!

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Where to find windows8 product key

1:55 AM product, Where, windows8 No comments

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from an HP employee represents their own opinion and not that of HP's.

Your computer most likely shipped with Windows 7 Pro installed from the factory and a set of Windows 8/8.1 Pro Restore Discs. This is a common configuration for business computers. Before using the Windows 8/8.1 discs, you should have created a set of Windows 7 Restore/Recovery Discs.

OEM computers that ship with Windows 8/8.1 no longer contain a Microsoft COA with product key. Instead, the key is encrypted and embedded in the BIOS/CMOS.

Since it appears that you have a business class computer, your question may be better answered in the HP Enterprise Business Community. You may also consider contacting the HP Business Support Center to request assistance with your issue.

If you have any further questions, please don't hesitate to ask.

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HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

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UI0Detect.exe Problem.

1:24 AM Problem, UI0Detectexe No comments

Hi there.

I need help with a problem that has been bothering me alot. I don't know how this started but this problem keeps launching "UIODetect.exe" and exiting it constantly every 2 minutes approx.

Please help me out with this. If you've experienced this problem in the past before and have recovered it, please tell me how you did it. It will help me out alot. Thank you.

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Re: Where to Get The Windows 8 .iso File for Pre installed OEM of Windows

12:58 AM installed, Where, windows No comments

Hi,

See the 3rd post by Huffer on the following link - note that the download is subject to daily limits, so if it's not immediately available, keep trying

http://h30434.www3.hp.com/t5/Notebook-Hardware/Need-Product-key/m-p/2592099/highlight/false#M96668

Best regards,

DP-K

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Re: Windows 7 Drivers

12:26 AM drivers, windows No comments

Hi, Pete:

HP does not support your model for W7, so you will have to find drivers from other business notebooks with similar hardware that are supported for W7 by HP.

Most if not all of the drivers from this model should work on yours with the exeption of the audio.

DO NOT USE ANY BIOS OR FIRMWARE DOWNLOADS FROM THIS LINK

http://h20565.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?lang=en&cc=us&sp4ts.oid=5359407

Audio: Accept the agreement, download and install the second driver on the list (for W7 x64).

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT...

Make your set of W8 recovery media first before installing W7. Once W7 is installed, the recovery partition will most likely no longer function. More info on how to make recovery media is below.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03481733&lc=en&jumpid=reg_r1002_us...

You will also need to change a BIOS setting in order to install and run W7.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03736054&lc=en&jumpid=reg_r1002_us...

View the original article here

Startup problem

11:51 PM Problem, startup No comments

My computer will not fully start up. It keeps getting hung up, usually at the windows logo. I ran the hp system tests. It failed the short DST test. These were the codes I got:

Failure id: PQFDAC-5ME781-XD014J-60RR03
Product id: LS954UA#ABA

What do these mean? How can I fix this?

View the original article here

Re: Need Help! USB3 ports not working

11:17 PM ports, working No comments

I used the amd cleanup utility. Then after that, I reinstalled the drivers. But for some reason, my usb3 ports are not working (but usb2 port is working fine). Also, when I try to restart my laptop with the iphone still attachd to the usb3 port, during the BIOS loading, the iphone would be charging, but afterwards, when the OS loads, the phone would stop charging. So i think i just need to install a driver but I cant seem to find the right one.

Help!

I have a HP ENVY m6-1205dx Notebook PC

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Re: To take a OS back of window 7

10:40 PM window No comments

HP pavilion g7 1261 nr

Windows 7 Home premium

can i take OS backup or create recovery disc on my External HDD

csanthanakrishnan

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Re: Lost factory installed windows 8 from my hp envy touchsmart 15 J007TX note book :(

10:02 PM factory, installed, J007TX, TOUCHSMART, windows No comments

Hi,

I would recommend booting in uefi mode ( rather than the traditional bios mode ) as it generally gives faster boot times.

Note: If you wish to boot Windows 8 in uefi mode, the Hard Drive must be formatted with a guid partition table ( GPT ) and you need to choose the CDROM ( uefi ) option from the boot manager menu ( f9 ) when starting the installation.

Best regards,

DP-K

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Re: Upgrading my processor

9:24 PM Processor, upgrading No comments

Please refer HP Pavilion g6 Notebook PC Maintenance and Service Guide from the following weblink:

http://h10032.www1.hp.com/ctg/Manual/c03593126.pdf

Page 23 has the supported processors list and also refer page 91 for Processor Replacement procedures.

Refer the following weblink for specifications of the system:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03504380&tmp_task=prodinfoCategory&cc=us&dlc=en...

I am an HP employee.

Regards,
Vidya

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Re: win8 hard drive failure. trying to reinstall win8

8:42 PM drive, failure, reinstall, trying No comments

Please provide the complete model name and product number (pn) of the HP computer in question. DO NOT include the serial number.

When you copy a partition, you may not be copying every file, folder, and bit of information. When you "clone" drive or partition, typically it is an exact duplicate of the original.

There are many resources, guides, and free cloning software on the internet. Just search for it and you will find it.

Alternatively, you may wish to contact official HP support in your region / country via the, HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer. If in the USA, you can also see if www.ComputerSurgeons.com carries the HP Recovery Media.

If you have any further questions, please don't hesitate to ask.

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Re: Why does the fan keep running?

8:06 PM running No comments

Hi aloha21!

Thank you for visiting HP Support Forum!

You can try to update the BIOS of your pc, from our support website. If after the update and still the fan is constantly running give HP a call 1-800-474-6836

Here's a link that you can refer as well.

Fan is Noisy and Spins Constantly, PC is Warmer than Normal

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01007591&lc=en&jumpid=reg_r1002_us...

Hopefully this can help you to your probem.

Thanks!

Otilol

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Re: my hp window-8 pro has no recovery disc please help me

7:18 PM please, Recovery, window8 No comments

Help us to help you by posting the following information.

1. The complete Model Name. or Product Number. of the notebook - see This HP web document if you don't how to locate the model number and\or product number.

What is the exact error message you are seeing? Post it here.

Had you considered using Windows 8 Refresh?

Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****
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Re: Startup problem

6:39 PM Problem, startup No comments

My computer will not fully start up. It keeps getting hung up, usually at the windows logo. I ran the hp system tests. It failed the short DST test. These were the codes I got:

Failure id: PQFDAC-5ME781-XD014J-60RR03
Product id: LS954UA#ABA

What do these mean? How can I fix this?

View the original article here

Re: operating system

6:14 PM operating, system No comments

Hi there @Masnal

I understand you wish to update your BIOS. I am happy to help, but what is available will depend on the model of computer you have.

HP generally only maintains drivers, and such for the configurations the notebook is sold in, so it is quite possible that what you are looking for may not be available.

For now please post the full model number and the operating system you wish to find the updates for and I can look. Even if it is not directly available, does not mean it is impossible, just that HP has not created customized drivers for that configuration. It then becomes more a use at own risk type of situation, as it would not be supported. If you choose to proceed, I for one would recommend that you make a set of recovery disks for your computer or some type of recovery media so you can return to a factory setting if it becomes necessary. And I would also recommend backing up any data that you have on the computer that is important to you. It is always a best practice.

Anyway for now, you can use these to get the product number I mentioned and the proper os version.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

I hope this helps.

Malygris1
I work on behalf of HP
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Windows 8 downgrade to windows 7

5:28 PM downgrade, windows No comments

Hi, I have purchased HP 14-d017tu Notebook PC, and i have downgrade the OS from Windows 8 64Bit to Windows 7 64bit, the problem is that im having problem installing the right drivers for the Wifi Adapter and the USB Controller, i have visited your support site

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=6779...

the problem is that the wireless device in there for the Wifi is Realtek RTL8188EE 802.11b/g/n Wireless LAN Driver where in when i go to the OS section and select Windows 8 the wireless device listed is Qualcomm Atheros QCA9000 Series Wireless LAN Driver for Microsoft Windows

im sure that the wireles adapter insalled in the laptop i a qualcomm adapter bec its indicated at the back of the laptop Qualcomm Atheros QCWB335

i also notice that in the windows 8 OS the display adapter is intel and when you switch to windows 7 its Nvidia? how come does it mean that different OS has a difff model?

i need a driver for my wireless adapter card and a USB controller whre can i download it?

need your help ... thanks

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Windows 8,Genuine product key problem

4:40 PM 8Genuine, Problem, product, windows No comments

Hi,

If your notebook came with Windows 8 preinstalled, then the Product Key is stored in the Bios chip - there is no longer a COA sticker.

You can still read the product key from its entry in Windows registry and there are plenty of free applications that you can use - one of the easiest ways is to download and run the script on the following link.

http://www.eightforums.com/attachments/tutorials/23469d1372146501-product-key-find-windows-8-showkey...

Regards,

DP-K

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Re: Product Key

3:57 PM Product No comments

OEM Windows 8 procuct key is not part of the software, as it was in previous versions. Since the hard drive has been wiped out, including the Recovery Parition, then I hope you made the Recovery disk set for that PC.

BTW: those link are not in English, so I cannot tell what youu actually want.

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Software malfunctions of my hp pavilion notebook dm4

3:18 PM malfunctions, Notebook, Pavilion, Software No comments

my hp notebook pavilion dm4 windows 7 was originally bought in china and imported to ghana.On its arrival some programs were operating in mandarin chinese whilst some operated in english the fingerprint scanner was also not working, few weeks later the screen always went blank with only the cursor on screen after booting and i was told it was due to cyclical redundancy of the hard disk so i had to buy a new one.the new hard disk was then inserted and i got the laptop back only to realise that it was upgraded to windows 8, when i tried installing some programs like autocad among others i get error codes.later on a friend told me it was because i hadn't partitioned my hard disk, i also got a message saying that my net framwork was missing.i tried to switch it on but the turn windows features on or off box appears without any programs listed.i also tried reinstalling the net framework but i was told that i already have it but its only working partially.i have also tried to reinstall windows but i always get error codes.finally a friend decided to install windows 7 on it through a bootable pendrive but all to no avail.after this i realised that my touchpad does not work when clicked on rather i have to use the right and left buttons to click, the screen brightness is also very dim and i have to strain my eyes and cant even see the cursor on the screen very well.i tried using the shortcut keys but they don't seem to work.this problem has persisted for about two weeks now. i am very desperate and need help as soon as possible..thank you

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Re: my HP Pavillion g6-2249wm notebook won't start correctly .

2:51 PM correctly, g62249wm, Notebook, Pavillion, start No comments

Hi Cj97Lj,

I am sorry that you are having this much trouble with your notebook.

I am sending the HP Pavilion g6-2249wm Notebook PC Product Specifications, it will let you know what came with this computer. I also want you to try and open the HP Pavilion g6 Notebook PC Maintenance and Service Guide as it is a PDF. If this opens then we know that you have Adobe installed and that something else is causing the issue. If you cannot open it, then download and install Adobe Reader from my previous post and then try running your audio disks.

I am also sending this document for Software Recovery Options (Windows 8) that explains how to do the recovery.

I have my fingers crossed this works for you, keep me posted.

Thank you and have a great day!

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~Advance23~
I work on behalf of HP

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Re: Recovery Disk

2:15 PM Recovery No comments

Dear Customer,

Welcome to HP Support Forum and we are glad to assist you.

It looks like you are not able to Restore/Recover your Notebook back to factory condittion using Recovery Disks.

According to the message you have posted I would like to confirm that the Recovery Disks are corrupted for some

reason and its not working anymore due to which we are having difficulties to restore/recover your Notebook.

You need to call HP Technical Support and request for a set of Recovery Disks , So you can recover/restore your Notebook at the earliest

You need call up Microsoft and purchase an Operating System with the License Key, So you can recover/restore your Notebook at the earliest

I strongly recommend you to contact HP Technical Support over the Phone for further assistance without any delay

If you live in the US, contact HP Here. and If you are in another part of the world, start Here.

Hope this helps, for any further queries reply to the post and feel free to join us again

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Windows 8.1 Upgrade, MyDocuments and Control Panel Issues

1:34 PM Control, Issues, MyDocuments, panel, upgrade, windows No comments

I have an HP Envy m6 Notebook PC and a few weeks ago updated to Windows 8.1 from Windows 8. It was working fine until yesterday.

When I open File Explorer it says that the folder 'My PC' is empty. Other times it works fine when File Explorer is first opened but will not work if it is closed and reopened without restarting the computer. I have also discovered that the Control Panel does not work at all. It opens but the window is blank. I can't access anything that would normally be accessed via the Control Panel like changing the desktop background, adding or modifying hardware etc. Finally, with the exception of folders, icons showing the file type eg Word Document, Pdf etc do not display when viewed in File Explorer but display correctly on the desktop. The computer works - I can access teh internet, save and create documents, but struggle to subsequently access them (though it is possible).

Thanks for you help.

View the original article here

Re: Where to Get The Windows 8 .iso File for Pre installed OEM of Windows

12:53 PM installed, Where, windows No comments

Hi,

See the 3rd post by Huffer on the following link - note that the download is subject to daily limits, so if it's not immediately available, keep trying

http://h30434.www3.hp.com/t5/Notebook-Hardware/Need-Product-key/m-p/2592099/highlight/false#M96668

Best regards,

DP-K

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Re: wireless connection problem

12:05 PM connection, Problem, Wireless No comments

Hi,

I have a problem with my HP laptop, when I try to connect to the wifi it has an error message that says "The Diagnostics Policy Service is not running" can anyone help me....

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Re: Probook 450 G1 (core-i5) Fingerprint reader problem

11:33 AM corei5, Fingerprint, Problem, Probook, reader No comments

My new Probook 450 G1 (core-i5) Fingerprint reader is not working in win7-64bit. The problem is that there is a "Validity..." software on the laptop's drivers DVD and it says the fingerprint reader is not awailable or configured properly but when I remove the original hp fingerprint reader driver and let windows to find a driver for it, the "Validity..." software works but it hangs on the "fingerprint enrolling" step.

Both drivers (hp's and win7's) seems fine in the "device manager" but non of them seems to be working with the "Validity..." software, can any one tell me what is the problem?

Do I have to use the "simple pass" software insted of the "Validity..." software?

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Re: The wonderful "Enter administrator password or Power on Password" pop up blue screen

10:59 AM administrator, Enter, password, power, screen, wonderful No comments

Why try.

78141361

Use that code to go into the BIOS.

Disable all passwords that are enabled.

If asked for the CURRENT password use that code.

If asked for NEW password just hit enter.

If asked to VERIFY password just hit enter.

Save and exit.

REO

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

We at the HP forum try to make your HP experience the best.

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HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
Microsoft Registered Refurbisher
Registered Microsoft Partner
Apple Certified Macintosh Technician Certification in progress.

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Re: problem in startup & in close

10:14 AM close, Problem, startup No comments

my lap is pavilion dv6 & my system win 7 ,32

I had a problem in my coputer , take more time to start & to close

pleas helpe.

THANKS

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Re: Need Drivers compatible with Windows 7

9:43 AM compatible, drivers, windows No comments

Hi:

First install the AMD chipset driver and reboot.

You want the first file listed on the webpage.

http://support.amd.com/en-us/download/chipset?os=Windows 7 - 64

Then you can use all of the W7 x64 drivers and software from this model at the link below, except maybe the wireless.

DO NOT USE ANY BIOS OR FIRMWARE DOWNLOADS FROM THIS LINK

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5275...

For the wireless driver please do this...

Go to the device manager.

Click on the Network Controller device.

At the top of the Network Controller window, click on the Details tab.

Now you see a Property drop down list that is defaulted to Device Description.

Drop down on that and select the second item (Hardware ID's).

Now you see 3-4 lines of characters, the top line starting with PCI\VEN.

Post that top line of characters.

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Re: New Laptop...

8:55 AM laptop No comments

Hey im looking to get a new laptop and wanted to know on the HP website

whats the best laptop for gaming not like intense gaming but regular gaming

with an ok processor maybe 2.4 gHz somewhere there for games like

battlefield, COD and with an ok pretty good graphics card also laptop with

the option to change the CPU and Graphics cards for when i want to upgrade

the laptop but also for cheap price around $300 - $800.

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Re: Windows 8,Genuine product key problem

8:19 AM 8Genuine, Problem, product, windows No comments

Hi,

If your notebook came with Windows 8 preinstalled, then the Product Key is stored in the Bios chip - there is no longer a COA sticker.

http://www.eightforums.com/attachments/tutorials/23469d1372146501-product-key-find-windows-8-showkey...

Regards,

DP-K

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Re: Windows 7 Home Premium product key

7:52 AM premium, product, windows No comments

Hi,

If the Product Key on your COA Label is no longer legible, unfortunately there is no way to recover it as neither HP or Microsoft will have any record this.

However, if you use a set of Recovery Discs, it won't be needed as activation will occur automatically via a software licence table on your bios chip and an embedded security certificate.

You can order a replacement set of Recovery Discs starting on the link below.

Order HP Recovery Discs.

If you have any problem with this link, see if you can order them directly from HP.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

Regards,

DP-K

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Re: Norton/Validity driver uninstall issues.

7:12 AM driver, issues, NortonValidity, uninstall No comments

I have a HP Envy m6 laptop, which came with a trial of Norton Internet Security. The trial ran out and I understandably want to delete it. However, manual deletion doesn't work. 3rd- party uninstallers are also useless. I ran the official removal tool, but it uninstalled my biometric validity drivers as well (apparently made by Symantec). I can remove Norton with the official tool, but will these drivers, if downloaded, then work as normal?

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Re: Windows 7 drivers for hp nw9440 mobile workstation

6:43 AM drivers, mobile, nw9440, windows, workstation No comments

Although my nw9440 works under W7, the video drivers aren't 100% compatible.

I recently bought an USB monitor adapter for an external display and it doesn't function. The producer told me that they tested all the adapter's drivers with the official laptop's video drivers and since for this laptop model there isn't an official one, they can't help me. On the other hand, the adapter works perfectly under vista's video drivers. I've tested all vista's drivers with w7, but all failed with a BSOD.

I am wondering if there is a w7 video driver that is fully compatible.

My laptop is HP Compaq nw9440 (EY615EA#ABB), sn CND7271D1M, graphic card NVIDIA Quadro 1500M.

Right now I am stuck with vista.
Please help!

Thank you,

Radu B.

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Re: warranty

6:13 AM WARRANTY No comments

hi ,

welcome to HP support forums

i will assist you to solve your problem

first edit your post and remove the serial number

serials only sent in private messages so please remove it

i checked your laptop

and it's expired since the date 2013-10-02

so i will ask you to complete this form

http://h10025.www1.hp.com/ewfrf/wc/weDispute?cc=us&lc=en

this will let HP take another look on your warrentry statues

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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Re: WiFi, Bluetooth driver problem

5:32 AM bluetooth, driver, Problem No comments

Hi:

Those are the hardware ID's for the disk drive.

Please post the hardware ID's for the Network Controller listed under the Other Devices category in the Device Manager.

That is the wireless card.

View the original article here

Re: photo acquisition wizard

4:59 AM acquisition, photo, wizard No comments

Hello @Pippy888,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I have read your post on how your computer is displaying an error message that reads "Windows Live Acquisition Wizard has stopped working", and I would be happy to assist you in this matter!

To counter this error, I recommend following this document on "WINDOWS LIVE PHOTO ACQUISITION WIZARD", which should help download photos to your iPhone.

If the issue continues, please contact Apple Support for further assistance with connecting your Apple device.

I hope this helps!

Best Regards

MechPilot
I work on behalf of HP

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Upgraded to Windows 8.1 and my webcam isn't working properly

4:24 AM properly, Upgraded, webcam, windows, working No comments

I recently upgraded to Windows 8.1 and now my webcam is constantly freezing, I cant even take a normal photo. Its completely blurry and frozen. I can't skype without using my old computer or anything. I tried reinstalling the driver but that didnt work either. Can someone please help?! Thanks.

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Re: Slow start-up on Elitebook 840 G1

3:49 AM Elitebook, startup No comments

I've requested for help for this before but didn't receive help that fixed my system, so I'm hoping that I could get something more substantial with the experts!

I'm using a HP elitebook 840 G1 and lately I've been having slow start-ups. Instead of taking a few seconds to boot up, it now takes around 20-40+ seconds to boot up. Occasionally, when the system boot ups, a white screen shows up. On this white screen, there are two lines.

"The bios has recovered its identity data from the Embedded Controller due to hash mismatch."

"The bios has recovered its identity data from the Embedded Controller due to data mismatch."

Then there is a 10 second countdown before my computer successfully boots up. Also, I realised that after this started happening, my "sleep" and "hibernate" function no longer works. Whenever I put my computer to sleep/hibernate (with open web browsers and folders, etc.), when I switch it back on, the computer seems to boot up as if I had shut it down. When it completely boot ups, I'm just greeted with my desktop. I wanted to email this to support, but (another problem) my serial number isn't recognized by HP for some reason.

I don't think that there are any installations that I have made that could have led to this? But I'm not all that certain when the problem actually started, therefore I can't give you a list of what I recently installed.

I'm using windows 8.1.

My elitebook 840 G1 uses an intel i7-4600U processor with intel graphics + Radeon HD 8750M, 1TB hard disk and 8GB of ram. All assistance would be appreciated!

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Re: Windows 8 Product Key for Pavilion G6

3:08 AM Pavilion, Product, windows No comments

Hi:

Starting with all PC's that come with W8, the product keys are encrypted in the BIOS chip.

This has been done by Microsoft in a further attempt to reduce software piracy and counter the illegal use of OEM product keys on other PC's.

The only way you can reinstall windows 8 is to purchase a set of W8 recovery disks for the specific model g6 you have, or to install Windows 8 using an OEM installation ISO file. A retail upgrade ISO file will not work with the product key in the BIOS.

Here is a link to download a 64 bit OEM W8 ISO file, which should work with the product key in the BIOS.

It has a limited number of downloads per day, and as I type this, it is not currently available for download, so you will have to check back later. I would check several times a day and you may have to do this over the course of a day or two.

https://docs.google.com/file/d/0B0W9PBigPy94aVJWSndyTFNFMzg/edit?pli=1

Then use this tool to make the ISO bootable onto a DVD or usb flash drive (4 GB).

http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool

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Re: over heating

2:39 AM heating No comments

Hi Krivinda

Could you please expand on your overheating issue.

How long have you had your laptop for?

When it is over headting what is it sitting on? a table cloth or just a table etc

How long ago did the issue start? Had you done anything different before then that may have started the issue?

Dose this only happen when plugged into the power or dose it also happen when running on battery?

One of the common issues for over heating is a blocked heat sink, unfortuantly on your laptop there is no real easy way to get to it.

At this stage I would recommend buying a can of compressed air these can usually be picked up at your local IT store, or if you have an air compressor that will work as well. On the left hand side of your laptop there will be a vent simply spray some compressed air through there and that should remove anything blocking your heat sink, then test your PC to see if you are still experiancing an issue.

Though that is only a guess untill you are able to answer the questions above, as this could also be a softare issue.

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Re: Where to find windows8 product key

2:10 AM product, Where, windows8 No comments

OEM computers that ship with Windows 8/8.1 no longer contain a Microsoft COA with product key. Instead, the key is encrypted and embedded in the BIOS/CMOS.

If you have any further questions, please don't hesitate to ask.

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Re: reset hp pavilion DV6 to factory default

1:38 AM default, factory, Pavilion, reset No comments

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.

hp label.png

You can try tapping "F" key used for "Recovery" immediate after turning the computer on. This may invoke the "HP Recovery" partition which may return the computer to a factory like state. Alternatively, you can try using the Windows Disk Management Console to mark or set the HP Recovery partition as active and reboot your computer. Please see HP - Partitioning and Naming Hard Drives (Windows 7) for information about using the Windows Disk Management Console. Upon rebooting, the computer should start the HP Recovery process. After recovering the computer to a factory like state, you should be able to create your personal HP Recovery Discs if you haven't aleady done so.

Both of the above methods require that the computer still has the "D:\" HP Recovery partition intact and not corrupted.

If recovery from within Windows, marking the recovery partition "active" and "F" key do not work, please contact HP Customer Support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer. If in the USA, you may also check with www.computersurgeons.com

If you have any further questions, please don't hesitate to ask.

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Frank
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This is a user supported forum. I am a volunteer and I don't work for HP.

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Re: windows 8, 8.1- hibernate, Sleep,Hybrid Shutdown and Fast startup problem

1:03 AM hibernate, Problem, Shutdown, SleepHybrid, startup, windows No comments

Go for the PHD studentès answer

If you have anymore questions or method didnèt work we will provide you more to try.

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.

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Re: ssd upgrade

1:52 AM upgrade No comments

You're very welcome.

It is very hard to see that it is not an integral part of the hard drive.

Then you are lead to believe you got the wrong hard drive.

That happened to me once many years ago on a Dell Latitude notebook when I had to replace a dead HDD.

I was dismayed that the interface looked nothing like what I had removed.

To my embarrassment, my 15 year old son took a quick look at the drive and yanked the connector from it.

Live and learn.

View the original article here

Re: Laptop battery drains after shut down

1:26 AM after, Battery, drains, laptop No comments

Hello again rocket_sc,

I hope you had a great weekend!

To test, calibrate, and re-synchronize your battery you will need to first follow the steps in this document on Testing and Calibrating the Battery (Windows 8). Once this is completed, and the battery continues to drain, then you can move to re-install the ACPI-Compliant Control Method Battery.

I understand that this process can be a little overwhelming, but not to worry! I would gladly expand on the steps provided above!

To answer your first question: you are not uninstalling the software as you would from Programs and Features (like uninstalling software downloaded from a CD). Instead, you are removing small driver components removable from the Device Manager.

To get the Device Manager, please follow the steps below:

Step 1. Go to Device Manager:

a. Press the and type "Device Manager"

b. Click the Device Manager tab on the top right-hand side.

c. The Device Manager should be open.

Step 2. Select Batteries:

a. Click the right-facing triangle to the left hand side of "batteries"

Step 3. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there

a. If you see any duplicates of the "Microsoft ACPI-Compliant Control Method Battery", please select them both.

Step 4. Click Uninstall

a. You might also see an option that says "disable." Please disregard this option, and click on Uninstall.

Step 5. At the prompt put a check in the box to remove the current driver

Step 6. Restart the computer

Step 7: Remove the battery for one minute and then put it back in

When the computer comes back up it should automatically find and install the driver.

Step 8. Go to Device Manager

a. Press the and type "Device Manager"

b. Click the Device Manager tab on the top right-hand side.

c. The Device Manager should be open.

Step 9. Select Batteries

a. Click the right-facing triangle to the left hand side of "batteries"

Step 10. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there (there should only be one).

Step 11. Click "Update Driver Software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

a. If you do not see this parcel of software in the Device Manager, please skip this step. If you do, the same steps would include:

* Right-clicking this device driver in the Device Manager

* Click on "uninstall"

* Put a check in the box next to "remove the current driver" and pressing "ok"

* Restarting the computer

* Remove the battery for one minute, then re-insert it

* Return to the Device Manager

* Right-clicking the Microsoft ACPI-Compliant Embedded Controller

* Click "update driver software"

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Regards

MechPilot
I work on behalf of HP

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Re: laptop processor cooling fan

12:54 AM cooling, laptop, processor No comments

Hello,

My laptop processor cooling fan is starting to go out. I believe it is the bearings because it makes a loud sound when it turns on. I'm going to need a replacement fan. Here are the specs of my laptop.

HP Pavilion m6 notebook PC - windows 7

Intel (R) Core (TM) i5-3210M CPU @ 2.50 GHz 2.50 GHz

8.00 GB RAM

I purchased my HP laptop less than two years ago for dental school. What type of fan do I need for replacement? Can HP send a replacement? What do I do? I don't have a lot of time.

Thank you.

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Re: Battery replacement

12:09 AM Battery, Replacement No comments

HP 2000-2d28TU Notebook PC

Model: E4X59PA

OS: Windows8

No wifi using

Sorry, I could not read the content fromt this page.

View the original article here

Re: HP pavilion m6 1041er

11:42 PM 1041er, Pavilion No comments

Hi:

If you can get the drive to be recognized in the BIOS,

Try this...

Download, unzip and copy the drivers I have attached below (under Attachments) without any folders to a USB flash drive.

Try the first set first, and if that doesn't work, try the second set.

The first set is for HDD controllers set to AHCI and the second set is for HDD controllers set to RAID.

With the flash drive and W8 installation media plugged into the machine, boot from the W8 installation media.

After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option.

You should now see the storage driver files listed.

If you check the box, it will only include the compatible driver.

Follow the prompts and hopefully, W8 will install.

View the original article here

Re: Extend Warranty pop up message.

11:15 PM Extend, message, Warranty No comments

Hi,

So I got a pop up asking to extend my warranty that I have never scene before.

http://i.imgur.com/unMZ345.png

I find this strange because the message I got said my warranty expired 8/9/2012 and it is currently 9/22/2013. Normally if you extend a warranty a year it would be from the end date so it would be 8/9/2013 which it has already passed and it would make no sense to renew it now even at 50% off.

So my questions is would it extend it from this date or is this just a really bad bug that they need to correct to display the offer at the correct time.

View the original article here

Re: About battery Problem

10:36 PM About, Battery, Problem No comments

Please give us the model number of the laptop. Probably you want to use the HP Battery Check tool

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821536&cc=us&dlc=en&lc=en

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03325217

The links above are for Windows 7 and 8, respectively. Likely the calibration of the battery is off and running the tool will align the meter with the real remaining battery life so you do not shut off at 45%. If you do not have Battery Tool, with your model number we can link you to the proper download for it.

View the original article here

Re: ethernet driver

10:11 PM driver, ethernet No comments

Hi:

Unfortunately, the HP business support site has been down for almost 24 hours now.

I looked up the specs on your notebook and they indicate it has a Marvell Ethernet 10/100 Controller.

This would be the latest driver that I know of which I got from the consumer website.

32 bit

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-55838-1&cc=us&dlc=en&lc=en&...

64 bit

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-56567-1&cc=us&dlc=en&lc=en&...

Normally Vista drivers will work with W7.

You may have to manually install the driver however.

Or you can check your HP 610's support and driver page when it is available again, to see if there are Windows 7 drivers for that ethernet adapter.

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Re: When i install memory in my hp pavilion dm4 1160us why won't Windows start?

9:29 PM 1160us, install, memory, Pavilion, start, windows No comments

Running Windows 7 Home Premium, 64bit, Version 6.1.7601 Service Pack 1 Build 7601

HP Pavilion dm4 1160us, PN XH124UA#ABA

Processor Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Hewlett-Packard F.27, 12/21/2011

Installed 2 4gb DDR3, 10600, 1333MHz SODIMM

Windows won't boot. I tried using 1 stick at a time to see if one was bad, still won't start. I reinstalled the 2 2gb sticks and it started fine.

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Re: Envy 6 motherboard swap

8:39 PM motherboard No comments

That is something no one can tell you without inspecting visually what you have done.

Did you make certain that the memory modules you used are compatible with the new system board?

Have you tried making a usb bootable Ubuntu Linux and booting to it.

Do you see any video in the Pre-boot phase from the BIOS?

That would require disasssembly of the notebook.

I suggest that you take it to a PC repair shop to have them inspect it.

Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****

2014 Microsoft MVP - Microsoft Windows Expert - Consumer

View the original article here

Re: Upgrading Screen panel of HP Envy 15t-j100 quad edition

8:12 PM 15tj100, edition, panel, screen, Upgrading No comments

Hi,

1. Firstly please het part # from page #24 (item (4) - 720557-001) of the 4th manual on the following link:

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=6521367&

2. The cost can be anything from around $60 to $250 just for part:

http://www.amazon.com/HP-720557-001-Full-HD-SUBSTITUTE-REPLACEMENT/dp/B00JMLPDMI

For labor cost, I don't know can be $50 to $500.

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Re: HP Dv7t Replacement Case?

7:34 PM Replacement No comments

On Page 24 of the Manual is a parts list:

Manual

Likely you want these:

Top cover (includes TouchPad and TouchPad cable and TouchPad button board and TouchPad button board cable)

In steel gray finish 649947-001

In regular finish 639388-00

Base enclosure (includes battery release latch and 4 rubber feet): For use only with computer models

equipped with an Intel processor (includes openings for 3 USB ports) 639399-001

Top cover $204 from HP:

https://h20141.www2.hp.com/Hpparts/Search_Results.aspx?mscssid=777073D247B549C89C135795171C0EAC&Sear...

Base Enclosure $128 from HP:

https://h20141.www2.hp.com/Hpparts/Search_Results.aspx?mscssid=777073D247B549C89C135795171C0EAC&Sear...

It would be silly to pay those prices. Maybe we can find you a parts unit still in pretty good shape on eBay. Swapping all the parts over is not easy but can be done.

Post back if still interested.

View the original article here

Re: HP dv7-4020ew(WN812EA) upgrade memory

7:03 PM dv74020ewWN812EA, memory, upgrade No comments

This is the memory you need:

http://www.crucial.com/store/listparts.aspx?model=Pavilion%20dv7-4020ew

This is what you are installing:

http://www.newegg.com/Product/Product.aspx?Item=N82E16820145281

You are installing 1.5 volt memory and it needs to be 1.35 volt memory.

If this is "the Answer" please click "Accept as Solution" to help others find it.

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Re: HP G70t-200 ram upgrade question

6:13 PM G70t200, question, upgrade No comments

My HP G70t-200 laptop is starting to slow down and I am getting a lot of "Low Memory" popups. I am currently running two 2gb sticks for a total of 4gb.

My question is can I add two 4gb sticks to this laptop. When I searched online for options only a few offered anything above 2gb and most only list 1 or 2gb sticks.

thanks in advance for any help.

View the original article here

Re: Lost my laptop battery need a replacement

5:30 PM Battery, laptop, Replacement No comments

My laptop battery got lost during moving. A "good" local shop said it was impossible to order a new battery for the laptop without knowing a serial number that is on the battery.

Could anyone help me find that number?

I have a HP Pavilion Entertainment PC -- Model dv6- 2106ea.

Product W A052EA#ABU

View the original article here

Re: Can I upgrade the graphics/video card?

5:00 PM graphicsvideo, upgrade No comments

I just bought my son a brand new HP Envy 17-j130us 17.3-Inch Touchsmart Laptop with Beats Audio from Amazon.com. Now, I love Intel, but can the graphics card be upgraded? He likes those real intensive games, and well, he's earned it.

Max Screen Resolution 1600x900 pixelsProcessor 2.4 GHz Core i7-4700MQGraphics Coprocessor Intel HD graphics 4600Average Battery Life (in hours) 4.5 hoursHardware Platform PC Operating System Windows 8Item Dimensions L x W x H 10.83 x 16.38 x 1.32 inchesHard Drive Interface Serial ATAHard Drive Rotational Speed 5400 RPMOptical Drive Type SuperMulti DVD burnerBatteries: 1 Lithium ion batteries required. (included)

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Re: RAM is upgradable to...?

4:12 PM upgradable No comments

Hi,

Personally, I'd suggest buying the upgrade from a 3rd party - an example of what you require can be seen on the following link.

http://www.crucial.com/usa/en/pavilion-g6-1d80nr/CT5665910

The procedure for replacing the Ram is detailed starting on Page 57 of your Maintenance & Service Guide.

Regards,

DP-K

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Re: 4GB Ram for HP Mini 210-1000

3:22 PM 2101000 No comments

Hi:

The processor in your notebook can only run a 32 bit operating system and the maximum memory you can install is 2 GB (by removing and replacing the 1 GB chip with a 2 GB chip).

Please see the service manual at the link below for more info.

http://h10032.www1.hp.com/ctg/Manual/c01988326.pdf

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Re: HP touchsmart 15-n090sa, SSD help

2:42 PM 15n090sa, TOUCHSMART No comments

hi, thanks for the reply, I spoke to somone on the techincal support live chat and he said I couldnt replace the hard drive with an ssd, so was he wrong then?

2:09 PM MANAS:
I am afraid you cannot replace the hard drive rather you can upgrade ythe hard drive . Please find below the configurable option for your system.

Supports the following hard drives:
? 1 TB, 5400 rpm, 9.5 mm
? 750 GB, 5400 rpm, 9.5 mm
? 500 GB, 5400 rpm, 9.5 mm and 7.0 mm
2:10 PM xxx:
I dont understand, why cant I replace the hard drive?
2:13 PM MANAS:
Because you cannot upgrade to SSD because SSD is used for a cache purpose and if you want to upgrade to SSD then you need to purchase the separate the OS from Microsoft as because you are using the OEM version of OS which will only work with the hard drive which was shipped with the system.
2:14 PM xxx:
can I not clone the exsiting hard drive to a new ssd drive?
2:15 PM MANAS:
However SSD is not a configurable option for your system.
2:15 PM xxx:
ok so the ssd wont physically work even with a new copy of windows
2:16 PM MANAS:
Yes , you got it now.

View the original article here

Upgrading Cpu?

1:56 PM Upgrading No comments

Here is the HP support page for your HP Pavilion g7-1310us Notebook Computer and here is the HP Pavilion g7 Notebook PC Maintenance and Service Guide for your computer. Based on the service guide, the following CPUs will work in your system;

Intel® CoreTM i7-2640M 2.80 GHz (SC turboup to 3.50 GHz), Pin Grid Array (PGA)processor (4.0 MB L3 cache, dual core,35 W)

Intel Core i5-2540M 2.60 GHz (SC turbo up to 3.30 GHz), PGA processor (3.0 MBL3 cache, dual core, 35 W)

Intel Core i5-2520M 2.50 GHz (SC turbo up to 3.20 GHz), PGA processor (3.0 MBL3 cache, dual core, 35 W)

Intel Core i5-2450M 2.50 GHz (SC turbo up to 3.10 GHz), PGA processor (3.0 MB L3 cache, dual core, 35 W)

Intel Core i5-2430M 2.40 GHz (SC turbo up to 3.00 GHz), PGA processor (3.0 MB L3 cache, dual core, 35 W)

Intel Core i3-2370M TJ85 2.40 GHz, PGA processor (3.0 MB L3 cache, dual core, 35 W)

This list isn't all inclusive but representative of CPUs installed by HP. In theory, the higher the model number... the better the performance. You shouldn't need a better cooling solution, as all the CPUs are rated at 35 watts TDP.

HP can't assure us and will not guaranty that any CPU not originally installed in your computer will work as expected and you assume all risk in changing the CPU.

If you have any further questions, please don't hesitate to ask.

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Please click "Accept As Solution" if my help has solved your problem. ----------V

This is a user supported forum. I am a volunteer and I don't work for HP.

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Re: replace screen on HP Pavilion dv4-2165dx Entertainment Notebook PC

1:10 PM dv42165dx, Entertainment, Notebook, Pavilion, replace, screen No comments

This youtube video is helpful:

https://www.youtube.com/watch?v=cl7uEN_S0dk

Where do you live (country)? We can help you find a replacement screen at a good price.

if this is "the Answer" please click "Accept as Solution" to help others find it.

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Re: Fixing CPU on my own?

12:38 PM Fixing No comments

It is much more likely to be the motherboard than the CPU. Either can be replaced. A new processor might be $50 and a new motherboard maybe $125-150. Here is the Service Manual:

Manual

Here is a youtube video:

https://www.youtube.com/watch?v=Wr1Ra1qxC74

Take a look. If you think you can handle it, post back for help finding the best price on the parts and additional moral support if needed.

Then again, those new laptops are mighty cool and the prices are lower than ever. Your call.

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Re: POOR SERVICE in HP WARRANTY

12:07 PM SERVICE, WARRANTY No comments

I already sent my laptop for repair work under warranty but i recieved my laptop poorly repaired. I followed up with HP many times using all source of channel such as phone, email etc. but haven't recieved timely response. Apart from poorly repaired laptop, I shipped my laptop with upgraded battery but I recieved normal battery back from HP and now after even my case escalated to case manager I am not recieving proper response. I emailed HP on following IDs but haven't recieved any response. Any suggestion?

HP-TM_KVSUPPORT_EN@mail.support.hp.com, hp.pop@mail.support.hp.com

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Re: Upgrading Cpu?

11:26 AM Upgrading No comments