Dear Customer,
Welcome to HP Support Forum and we are glad to assist you.
It looks like you are not able to Restore/Recover your Notebook back to factory condittion using Recovery Disks.
According to the message you have posted I would like to confirm that the Recovery Disks are corrupted for some
reason and its not working anymore due to which we are having difficulties to restore/recover your Notebook.
You need to call HP Technical Support and request for a set of Recovery Disks , So you can recover/restore your Notebook at the earliest
OR
You need call up Microsoft and purchase an Operating System with the License Key, So you can recover/restore your Notebook at the earliest
I strongly recommend you to contact HP Technical Support over the Phone for further assistance without any delay
If you live in the US, contact HP Here. and If you are in another part of the world, start Here.
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
K N R K
I work on behalf of HP
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