Hi
Product Name: HP Pavillion g6 Notebook PC
Operating System: Windows 8.1 (just upgraded)
Description: There is an audio issue. Sound does not work at all. Issues include:
iTunes error message: iTunes has detected a problem with your audio configuration. Audio/video playback may not operate properly
youTube issues: a video will play for 1 second, and then display error message
THe F9/F10/F11 buttons make no changes to the Audio settings
When I click the Sound button (which is currently muted), the Playing Audio window opens stating that Troubleshooting couldn't identify the problem.
This has only occurred since I upgraded from Windows 8 to Windows 8.1 this week.
The Audio and Sound settings in HP Support Assistant are:
IDT High Definition Audio CODEC
Status: (52)
Driver: stwrt64.sys
Version: 6.10.6425.0
AMD High Definition Audio Device
Status: (52)
Driver: AtihdW86.sys
Version: 8.0.0.8808
Thanks for your help
Phil
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