hi ,
welcome to HP support forums
i will assist you to solve your problem
first edit your post and remove the serial number
serials only sent in private messages so please remove it
i checked your laptop
and it's expired since the date 2013-10-02
so i will ask you to complete this form
http://h10025.www1.hp.com/ewfrf/wc/weDispute?cc=us&lc=en
this will let HP take another look on your warrentry statues
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!
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