Re: Touchpad of my hp envy touchsmart 15 J007TX note book is not in working!

Dear Customer,

Welcome and Thank you for posting your query on HP Support Forum

It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook

We will surely assist you with this

Steps to drain the Static charge and loading default BIOS settings to resolve the issue

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and Hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till the Unit loads the Windows Operating system

Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site

Please Click this Link to find more troubleshooting steps to resolve this issue

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

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