Re: STARTUP FAILURE

Hi,

The 24 character error code will be a Smart or Disk Self Test failure - in either case, it would indicate that the Hard Drive is failing and needs to be replaced.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

Regards,

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

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Re: Touchpad of my hp envy touchsmart 15 J007TX note book is not in working!

Dear Customer,

Welcome and Thank you for posting your query on HP Support Forum

It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook

We will surely assist you with this

Steps to drain the Static charge and loading default BIOS settings to resolve the issue

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and Hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till the Unit loads the Windows Operating system

Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site

Please Click this Link to find more troubleshooting steps to resolve this issue

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

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Re: PCI Driver

Greetings,

I've recently upgraded my DV6700 to Windows 7.  I have 1 which I cannot find any drivers for.

PCI bus 0, device 1, function 3

Please let me know what drivers I need.

Thanks,

Dirk

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Re: recovory for envy dv6-7210us

I have a HP Envy dv6- 7210us laptop. The hard drve failed and I didn't make any back up disks. So I orderd a set from HP. I bought a new hard drive insatlled it into the computer. When trying to reinstall the operating system an error came up stating

"Recovery not supporeted under current configuration. Please enable acceleration option for Intel Smart response

Technology and try again."

How do I do this? All I seem to find on how to do this is to change the settings in the bios but my bios doesn't have any thing to change?

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replaceing vista on pavilion dv2600

i would like to put vista back on my laptop, I just got it from a friend who put windows 7 on it but faild to activate 7 in time and I dont have a clue what the key was for the windows 7 he put on it

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windows setup could not configure windows to run on this computer hardware

Hi,

I am trying to install Win 7 on an HP Pavillion dv6-7012tx laptop. i am installing from normal installation disc(dont have recovery disc) i am getting the error message "windows setup could not configure windows to run on this computer hardware". I tried to fix with installing SATA drivers from intel website. but again getting error "device driver could not be installed. contact  your vendor for update". Please help!!!!!!!

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Where to find windows8 product key

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from an HP employee represents their own opinion and not that of HP's.

Your computer most likely shipped with Windows 7 Pro installed from the factory and a set of Windows 8/8.1 Pro Restore Discs. This is a common configuration for business computers. Before using the Windows 8/8.1 discs, you should have created a set of Windows 7 Restore/Recovery Discs.

OEM computers that ship with Windows 8/8.1 no longer contain a Microsoft COA with product key. Instead, the key is encrypted and embedded in the BIOS/CMOS.

Since it appears that you have a business class computer, your question may be better answered in the HP Enterprise Business Community. You may also consider contacting the HP Business Support Center to request assistance with your issue.

If you have any further questions, please don't hesitate to ask.

Please click the White KUDOS "Thumbs Up" to show your appreciation

Frank
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HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

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