Re: HP ENVY m6 Notebook PC NEED HELP With Updating

Hello @Youniverse ,

Welcome to the HP Forums!

I understand your notebook keep trying to update but fails and undoes the changes. I should be able to help you with this.

I would suggest going through the following guide to troubleshoot issue updating: Troubleshoot problems with installing updates. Take note of the drop down in the top right corner to the applicable operating system.

If that doesn't resolve the issue I would suggest the following (There might be some already covered in the guide above):

Perform the updates from safe mode.Disable any anti-virus, firewall, or active security software.Perform a system restore to before the first attempt to update, and try again without security software running.Block the updates from occuring if you know which ones are causing the issue.

Booting into safe mode:

Press Windows Key + CClick Settings.Click Change PC settings.Under PC settings, click General.Under Advanced startup, click Restart now.On the Choose an option screen, click Troubleshoot.Click Startup Settings.Click Restart.On the Startup Settings screen, choose Safe mode with networking.

Disable security software:

This one's really impossible to guide you through. Typically you will have an icon in your system tray (where your time is) that you can right click on to disable or turn off your security software.

Performing a system restore:

Press Windows Key + X.Click Control Panel.Type Recovery in the search field of Control Panel (top right).Click Recovery.Click Open System Restore.Follow the steps in the System Restore to go back to a point before the issue started.

Block an update from installing:

Press Windows Key + X.Click Control Panel.Click System and Security.Click Windows Update.Click Check for updates to rescan for available updates.Click on # important updates are available. Where # is the number of available updates.Right click on the update and choose Hide update. If the update is not shown, click the Optional tab on the left.

Let me know if any of this works for you.  

The Great Deku Tree
I work on behalf of HP.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

View the original article here