I have a Canon P-150 that had the drivers freeze up, and I couldn't start the scanner. I bought a newer version of the Canon P-215 (both image formula models). I had been using the P-150 for almost 3 years without any issues, and then it just stopped scanning. I bought the new P-215 last week, and couldn't get that to work either. I called Canon, and we couldn't get it to work, so they exchanged it for another brand new one (P-215). Got it the next day, plugged it in, and same deal, it wouldn't scan. The power light on the scanner is on (both on the P-150 & the P-215, but it doesn't do anything else. I called Canon again, and they said that there might be an issue with the HP Drivers on my laptop. They said there might be a hardware or software conflict, especially since the same thing happed on the old P-150, and now on 2 brand new P-215's. They told me to go to HP.Com & download any driver updates for the Chipset. When I go to the HP.Com site, it asks me to put in my laptop model, then it scans for the model, it comes up, then there's a window where it tells you to "Scan My Product" to look for driver updates, and when I do that, absolutely nothing happens. I've attempted to "Scan My Product" numerous times over the past several days, and nothing happens. There's no message saying there are driver updates for your computer, nor is there a message that says there aren't any updates, and I just seem to be going around in circles, and nothing seems to be solved.
Thanks!
0 comments:
Post a Comment